Today is Boss Appreciation Day and there’s no better way to celebrate it than with our bosses Shannon Smith and Abby Ross.

As our bosses, Shannon and Abby make sure that everyday is unlike the day before. There’s always excitement in the office whether it involves beach balls or birthday celebrations—we never know what to expect in the Blueye office.

So in return for all of the good times in the office, we’re showing you our appreciation and love the best way we know how: dessert and gifts.

Thanks for everything you do!

It’s hard to find a brand today that isn’t somewhere on social media. What is a harder to find are brands that interact with customers that reach out on Twitter with complaints. Before social media came along, customers had to rely on interaction either face to face or over the phone. When those were the most important forms of communication, customer services reps were expected to listen to and answer any questions and concerns customers may have had. What about social media changed that?

The answer to that question may not have been answered yet, but what we do know  from a recent study held by Maritz Research Company, is that 71% of people that have complained to a company via Twitter did not receive a response. Think about what that would be like long before social media came along.

A takeaway point  from this information is this: Just because the medium has changed, doesn’t mean the sentiment behind it should. 

What have been some of your experiences with Tweeting with companies in the past?

Every time Facebook comes out with some minor changes to the home page, or new buttons to click and ways to comment, there are always mixed reviews. Some people welcome those changes with open arms and can’t wait to be the first to figure everything out. Then there are those people who dedicate their statuses and Tweets to letting everyone know why they hate the changes so much and how they’ll never use Facebook again.